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Warranty & Returns

Your Satisfaction is our Goal

Satisfaction with your new Bush Furniture is our only goal. We know sometimes it’s necessary to return or exchange an item. If you discover a problem after you’ve accepted delivery, please contact our Customer Care team at 1-800-950-4782.

Warranties

All products offered on Bush Furniture websites are new and backed by the warranties indicated on the product page as part of the product description. If you have any questions regarding a product warranty, please contact our Customer Care team at 1-800-950-4782.

Damaged/Defective Items

In the unlikely event that your furniture arrives damaged, we can assist you with any parts that may be needed. Replacement parts are offered at no charge. To facilitate your satisfaction, please identify the damaged part using the assembly instructions provided in the product package. If the item has been damaged beyond repair, the product can be replaced or returned under the terms of our Standard Return Policy. Please call our Customer Care team at 1-800-950-4782 or email us at [email protected] for assistance.

At Bush Furniture, we strive for quality in every piece we make. We inspect all items before they leave our manufacturing facilities. These products have been designed and engineered to be rugged and reliable. Should we fall short, we will stand behind the product and make it right. Contact one of our Customer Care associates at 1-800-950-4782.

Standard Return Policy

If you discover a problem after you’ve accepted delivery, please contact us at 1-800-950-4782. A Customer Care associate may be able to help resolve the problem without requiring a return of the item. We will be happy to replace any parts that may have been damaged. Packages once opened cannot be returned. Please note that we may request for you to email/send pictures of damaged or defective parts to facilitate processing of the replacement parts. This helps us to identify the parts that may have been damaged and to expeditiously resolve your problem.

A Customer Care associate can be reached at 1-800-950-4782 for Return Authorization and help arrange for the return shipment of unopened packages. No credits can be authorized without a Return Authorization number.

If an unopened item is returned, with a Return Authorization number, a return-shipping fee of 20% will be deducted from your original purchase price and deducted from your credit.

Refunds will be credited to the original payment method within 7-10 business days of our receipt of the item being returned. Please return all items in the original packaging. We ONLY accept return requests within 15 business days of when your item was received.

Need help?

Customer Service
M - F 8:30 AM - 5:00 PM (EST)

For Parts or After-Sale Questions
M - F 8:30 AM to 7:30 PM (EST)
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