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Warranty & Returns

30-Day Satisfaction Guarantee

We hope you’ll fall in love with your new furniture! However, if you aren’t fully satisfied with your product, we have you covered with our 30-day return policy for all eligible orders.  

Your satisfaction means the world to us! We take full responsibility if your product was damaged in transit, has missing parts, or if we accidentally shipped the wrong item. However, we need your help to keep us informed. Please contact our customer service team within 7 days of receiving your product if you encounter any of these problems, and we’ll happily resolve the issue free of charge.  

Please note that we may ask you to send us pictures of any damaged or defective parts, so we may help you more quickly and efficiently.

Warranties

All products offered on Bush Furniture websites are new and backed by the warranties indicated on the product page as part of the product description. If you have any questions regarding a product warranty, please contact our Customer Care team at 1-800-950-4782.

Damaged and defective items

In the unlikely event that your furniture arrives damaged, we can assist you with any parts that may be needed. Replacement parts are offered at no charge. To facilitate your satisfaction, please identify the damaged part using the assembly instructions provided in the product package. If the item has been damaged beyond repair, the product can be replaced or returned under the terms of our Standard Return Policy. Please call our Customer Care team at 1-800-950-4782 or email us at [email protected] for assistance.

At Bush Furniture, we strive for quality in every piece we make. We inspect all items before they leave our manufacturing facilities. These products have been designed and engineered to be rugged and reliable. Should we fall short, we will stand behind the product and make it right. Contact one of our Customer Care associates at 1-800-950-4782.

Returns

We want you to feel happy and confident with your purchase. If, for any reason, you aren’t quite satisfied with your product, you have up to 30 days after the delivery date to initiate a return for all eligible products. Don’t recycle your boxes just yet! Items eligible for a return must be in their original condition and packaging. 

How do you initiate a return? 

It’s easy! Send an email to our customer service team’s returns division at [email protected]. Please include your order number in the email. 

Additional ways to contact the customer service team for returns are by phone at 1-866-244-3355, by email at [email protected], or by message through our live chat system on the website. 

Proof of purchase is required for all returns. They will provide you with a return authorization number. 

Ineligible Returns 

While we do our absolute best to accommodate everyone, we unfortunately can’t accept returns for the following items: 

  • Final sale items 
  • Items damaged through normal wear and tear 
  • Assembled or partially assembled products that cannot be returned to their original condition and packaging 

Refunds

If the item is returned in its original condition and packaging, we will refund the price of the item at the time of purchase. A 20% deduction will be applied to cover restocking fees. 

Refunds will be issued to the original payment method within 5-7 business days following the confirmation of the item pickup.

Price Adjustment Policy

We will offer pricing adjustment if an item purchased has gone on sale or if its price has been reduced within 7 days of the purchase. Please contact our customer service team at 1-866-244-3355 or email them at [email protected] to inquire about a price adjustment.

Cancellation Policy

Have you changed your mind? That’s OK, we’re here to help! If you would like to cancel your order, contact our customer service team as soon as possible at 1-866-244-3355 or email them at [email protected]. If the order has not shipped, we’ll happily issue a cancellation. However, if the order is shipped, you will need to initiate a return by contacting our customer service team.

Need help?

Sales Support
M - F 8:00 AM to 4:30 PM (EST)

For Parts or After-Sale Questions
M - F 8:00 AM to 7:00 PM (EST)
SAT 9:30 AM to 5:00 PM (EST)


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