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Help Center

Shipping & Delivery

Shipping your furniture

Bush products are designed and packaged for direct shipment. If needed, due to a large number of boxes (9 or more) or the size of the items, we will deliver FREE to the room of your choice (unassembled). If you have questions about shipping, please reach out to us prior to submitting your order at [email protected] or by calling 1-800-727-2874.

Orders ship complete. Inventory for all ordered items will be confirmed prior to shipment. No partial orders will be shipped. Most products ship in 1-2 business days from receipt of an online customer order. Standard transit times are 3-5 business days for shipment.

Shipping information is clearly marked on the product page and will be highlighted when checking out. All products in your order are shipped via the same freight company within the contiguous 48 states.

We do our best to offer free shipping to all our customers; however, some exceptions may apply. If your order falls outside of standard delivery, we encourage you to contact our customer service department to determine additional shipping costs or delivery instructions that may be required.

Getting your furniture

Once your order ships you will receive an e-mail confirming the shipment and the carrier. You can sign into your Bush Furniture account with your e-mail address and receive tracking information on your order. Or, with your e-mail and order number, you can view tracking information without signing in.

If you are unable to be at your home or place of business (and if it is safe to leave the item), the carrier will deliver your package to the front door or an alternate dry location.

Undeliverable items

We will make every attempt to complete the delivery of an item. Standard Return Policy applies in the event that the customer is unavailable, or if an incorrect shipping address was provided. Please contact a Customer Care associate at 1-800-950-4782 to make any adjustments for ensuring successful delivery.

Assembling your furniture

Bush Furniture products are designed for quick and easy assembly, with fewer pieces and fewer steps. Easy-to-follow instructions are included in the package, and our trained Customer Care experts are happy to help if you encounter a problem or have questions. Your Customer Care associate can answer all questions to make your assembly experience as effortless as possible. Here are some of the basics:

 • Hardware is clearly marked – no sifting/sorting countless bags

 • Assembly is easy and spelled out step-by-step, in understandable language

 • Sturdy design is forgiving and resists scratches

 • Flat-packed shipping lowers costs and makes it easy to move packages. Plus, we deliver to right to your door.

Need help?

Customer Service
M - F 8:30 AM - 5:00 PM (EST)

For Parts or After-Sale Questions
M - F 8:30 AM to 7:30 PM (EST)

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