Frequently Asked Questions

We do our best to accurately show each piece’s finish colors on our the website images. However, colors can vary by personal perception, monitor type and age, video card differences and printing variations.

We understand how difficult it can be to order furniture online, especially if you are trying to match existing décor elements or other furniture in your home. To help you make the finish choices, you can request a finish sample be mailed to you. Just call one of our Customer Care Associates at 800-950-4782 to make arrangements.

If you need assistance placing an order, please contact our Web Sales Associates at 1-866-244-3355 or send an email to [email protected] and they will be happy to help.

No, promotional codes can be applied to regular price items only. Offers cannot be combined with any other coupon codes or discounts.

UPS and FedEx Deliveries
Bush products are designed and packaged for direct shipment. Most items will ship via FedEx or UPS. These carriers will normally deliver items to your doorstep when possible. Please note that UPS and FedEx will not notify you prior to delivery and will leave the package in a covered location if it is safe to do so.

Truck Deliveries (INSIDE DELIVERY SERVICE)
Orders that consist of over 8 packages or oversized items that cannot be shipped small parcel with FedEx or UPS will be delivered through a common carrier. All products on one order will ship via the same freight company, who will then deliver them to your Room Of Choice in the home. The price of the product will not change.

All products that qualify for Room Of Choice delivery are clearly marked on the product page and will be highlighted when checking out.

Common carrier deliveries are performed by a trucking company contracted for packages over 150 pounds. A signature will be required at the time of the delivery.

We request you inspect all cartons and note any damages to the carton if you see any. Common carrier truck deliveries are performed Monday through Friday only. An appointment by telephone is usually scheduled by the freight carrier.

For an additional fee, we are able to accommodate inside deliveries. Fees will vary depending on your situation. You will need to speak with a Sales Associate prior to completing your order. Please call us with any inside delivery questions you may have at 800-950-4782.

Orders ship complete. Inventory for all items on the order will be validated prior to confirmation of the order. No partial orders will be shipped.

Most products ship in 1-2 business days from receipt of an online customer order. Standard transit times are 5-7 business days for a normal shipment or 10-14 days for Inside Delivery and Room of Choice orders.

Sorry, we cannot ship to APO/FPO addresses due to the size of our cartons. You may want to ship to a friend or relative who can then forward your shipment.

No, we must have a physical street address for delivery.

At this time, we only ship within the contiguous 48 states.

In the rare event that your shipment is damaged during transit, be sure to note it on the delivery paperwork that you sign and contact us immediately 800-950-4782. If the carton is severely damaged, you should refuse the shipment from the freight company. We will arrange for a replacement order to be sent out. In the event that a replacement is delivered to you before the original shipment is returned, you are responsible for cooperating with the return of the item. Failure to return the damaged item will result in your credit card being charged for the non-returned item.

If you would like to cancel your order, contact our customer service team as soon as possible at 1-866-244-3355 or email them at [email protected]. If the order has not shipped, we’ll happily issue a cancellation. However, if the order is shipped, you will need to initiate a return by contacting our customer service team at the above number.

We want you to feel happy and confident with your purchase. If, for any reason, you aren’t quite satisfied with your product, you have up to 30 days after the delivery date to initiate a return for all eligible products. Don’t recycle your boxes just yet! Items eligible for a return must be in their original condition and packaging. Initiating a return is easy! Send an email to our customer service team’s returns division at [email protected]. Please include your order number in the email.

While we do our absolute best to accommodate everyone, we unfortunately can’t accept returns for the following items:

• Final sale items
• Items damaged through normal wear and tear
• Assembled or partially assembled products that cannot be returned to their original condition and packaging

If the item is returned in its original condition and packaging, we will refund the price of the item at the time of purchase. A 20% deduction will be applied to cover restocking fees.

To consult our full Return Policy, please click here.

If there are any missing parts, call us with the part number that is listed in the Assembly Instructions included with your product. We will ship the parts out to you immediately at no charge. Please call 1-800-950-4782 for assistance.

The largest and most commonly used assembly companies are Apollo Assembly and Installnet. You can call Apollo Assembly at 1-800-978-2669 or request a quote or more information at https://apolloassembly.com. You can call Installnet at 410-721-9301 or request a quote or more information online at https://installnet.com/. Alternatively, you may call our Customer Care Associates at 800-950-4782, and we may be able to provide you with the name of an assembly company in your local area. Please note that assembly costs are not covered by the Bush Warranty.

Laminate samples are available by mail. Send your request to [email protected], or call our Consumer Service Department at 800-950-4782 and we would be happy to send it out to you.

At this time we do not publish a consumer catalog. All of our products may be viewed on this website. Most products have specific information sheets that can be downloaded as PDF documents and printed from your computer.

Ready-to-Assemble Furniture is designed with the consumer in mind. Once you have received your new furniture, there are easy to follow Assembly Instructions in the package. In the unlikely event that you run into difficulties, our Customer Care Center is here to help. A Customer Care Associate can assist you with all your questions to make your assembly experience as easy as possible.

No, we do not assemble the furniture. The largest and most commonly used assembly companies are Apollo Assembly and Installnet. You can call Apollo Assembly at 1-800-978-2669 or request a quote or more information at https://apolloassembly.com. You can call Installnet at 410-721-9301 or request a quote or more information online at https://installnet.com/. Alternatively, you may call our Customer Care Associates at 800-950-4782, and we may be able to provide you with the name of an assembly company in your local area. Please note that assembly costs are not covered by the Bush Warranty.

Yes! Sometimes the back panel may seem unnecessary, but it performs two essential functions: it keeps the unit square, and it prevents the sides of the unit from collapsing in on themselves. Therefore, not only does the back panel keep the unit looking aesthetically pleasing, but it is also an important safety feature that contributes to the structural integrity and strength of the unit.

Yes, it is perfectly normal for some flaking to occur around the hole as you screw the fastener bolt down. The hole is designed to be slightly smaller than the bolt to ensure the board is gripping the bolt tightly. If you are having a hard time inserting a bolt, put a few drops of liquid soap either on the threads of the bolt or around the hole it is being inserted into. This should help ease the bolt into place.

It is perfectly normal for two boards standing alone to be wobbly. They will not be securely locked into place until you have the entire frame you are building (together with back panel, if applicable) fully assembled.

Most slides have tiny letters embossed on them - the letters are CL, CR, DR and DL. The C stands for cabinet (i.e., the unit itself), D stands for drawer, and L and R stand for left and right. Hence a CL slide should be mounted on the unit on the left-hand side as you face the unit. Likewise, a DR should be mounted on the right-hand side of the drawer as you face the handle/front of the drawer. Please note that this usually only applies to roller slides, not ball-bearing slides.

All of the nuts, bolts and screws in the Assembly Instruction books are drawn to scale. If you hold a piece of the enclosed hardware up against the page, it will match in shape and size with its corresponding picture in the Instructions. This should help you easily identify each piece.

If the unit you purchase does not come with casters (wheels), then it is unsafe to put them on. Adding casters on a unit can alter the“tip stability factor” of the unit, meaning that it would increase the possibility of the unit tipping forwards or backwards, thereby posing a risk to you, your family and pets, the unit itself and any equipment that may be on or in the unit.

Also, adding casters to the unit constitutes product modification, resulting in the warranty being voided as it would mean the unit is being used in a different way from that originally intended. Bush Industries,Inc. cannot be held responsible or liable for any accident or hazard caused by any modification to the product.

No. Paint does not adhere properly to the laminates used on our furniture. Also, as most paint contains some form of corrosive, painting the unit may cause the laminate to peel, possibly damaging or exposing the particleboard underneath. The broad range of laminates, styles and colors we offer should make it unnecessary to paint a unit.

If glue is not listed in the Instructions then no glue is necessary. If your Assembly Instructions list a bottle of glue, it will be necessary to use glue at some point in the assembly. Please only use the glue that came with your unit. Use of different glue may prevent the disassembly of the unit, and will void your warranty.

Watch our step-by-step instruction video to help you adjust the door hinges.

Watch our helpful instruction video to learn how to properly use the USB Port.

Watch our step-by-step instruction video to help you adjust the drawer fronts.

Watch our step-by-step instruction video to help you separate and install the drawer slides.

Watch our step-by-step instruction video to help you properly tighten the KD cams.

Watch our helpful instruction video to learn how to properly clean your laminate or melamine work surface.

Watch our step-by-step instruction video to help you attach the components of your upholstered furniture.

Watch our step-by-step instruction video to help you attach the chaise brackets.

Watch our step-by-step instruction video to help you secure the backrest.

Watch our step-by-step instruction video to help you assemble the back and seat cushions.

Watch our helpful video to learn how to clean your upholstery.

Watch our step-by-step instruction video to help you secure your vanity to the wall studs.

Watch our step-by-step instruction video to help you apply the adhesive to attach the basin to the vanity base.

Watch our step-by-step instruction video to help you secure your wall-mounted cabinet to the wall studs.

Watch our helpful video to learn how to properly clean your bathroom basin.

If you are a tax-exempt organization, please contact our Web Sales Team at [email protected].